Legal notice

The visitor / user of the pages and services of the website www.orionas.eu, which is the online shop of ORIONAS S.A. (ΩΡΙΩΝΑΣ ΑΕΒΕ), must read carefully the “General Terms of Use”, the “Shipping & Returns Terms”, the “Personal Data Security Policy” and the conditions for the provision of services that follow, before visiting or using the pages of the e-shop  and our services, and if they disagree they must not use them. Otherwise it is presumed that they accept them without reservation and give their consent.

The terms of use below apply to the entire content and to everything generally included in the pages of the website www.orionas.eu. The business ORIONAS S.A., hereinafter for brevity the “Business”  with VAT number 800503270, Tax Office for Large Enterprises (FAE) of Thessaloniki, G.E.MI. (General Commercial Registry) number 126071504000, and registered office at the 12th km of the Thessaloniki–Kilkis road, postcode 57008, Neochorouda, Thessaloniki, tel: 2310-784656, fax: 2310-784920 and e-mail:info@orionas.eu may at any time amend the terms of use and the conditions, and users / visitors must check each time for possible changes and, if they continue to use the site, it is assumed that they accept the amended terms and conditions without reservation. Otherwise they must refrain from using / visiting our Website.

1. Services provided by the website

This website has been created by the business in order to provide immediate information about its products, giving the possibility of placing a distance online order for them, as well as interactive communication between visitors and the business  through commenting and expressing their preference for specific items, making use of social networking service applications. These terms of operation and use of the website www.orionas.eu constitute binding rules, which the “business” observes and enforces in providing the following information society services to users. These terms are fully compatible with current European and Greek law, and failure of the website's users or of third parties to comply with them entails the lifting of all liability of the business in relation to any natural or legal persons affected, while users acknowledge the right of the business to change provisions of these terms, to the extent that they do not concern legally binding obligations of the business and without affecting situations that have already been completed.

2. Access, browsing and interaction on the website

2.1 The visitor to the website is granted a non-exclusive, non-transferable, personal, limited right to access, use and browse our web pages and their published content. The right of access does not cover entry into aspects of the web pages that are covered by the confidentiality of communications, such as the source code and, in general, any data of the website that is not accessible through the normal browsing procedure. This licence does not constitute a transfer of title to the website and its component elements and requires compliance with these terms of use, in particular the intellectual property rights of the business. The licence does not include any commitment by the company regarding the correct use of the social networking services that belong to other companies and whose applications are posted on the website.

2.2 The visitor to the website has the possibility, in the technically permitted fields, to intervene by expressing their opinion on posted items, through the “Like”/ “Like” application provided for users who have an account on the social networking service “Facebook”. The operation of that application, which entails, among other things, a notice appearing on the user's “Facebook” profile that they have clicked “Like” on the business's website, is governed exclusively by the terms of use of that social networking service, which lie beyond the business's sphere of responsibility.

2.3 The visitor to the website who has accounts on social networking services has the possibility of sharing posted items through the sharing applications (“share”). They also have the possibility of sending an e-mail message and of transferring related items to online messaging services (“Messenger Services”), through the automated applications attached to the corresponding posts. The operation of that application is governed exclusively by the terms of use of the corresponding social networking services, which lie beyond the business's sphere of responsibility.

2.4 The visitor to the website has the possibility, by submitting their name and e-mail address, of receiving the Company's informational messages (newsletter) in their e-mail. If they cease to be interested in receiving the informational messages, they are given the possibility of declaring their wish to stop their dispatch.

2.5 The visitor to the website has the possibility of subscribing to the post aggregator (RSS feed) and receiving relevant updates about the website's new posts. If they cease to be interested in receiving the posts, they are given the possibility of declaring their wish to be removed from the aggregator.

2.6 The visitor to the website has the possibility of taking part in online competitions held through the website, observing the individual terms of participation and conduct of each competition.

3. Ordering products – online shop service

The visitor to the website, provided they have legal capacity according to the definitions of the Greek Civil Code, has the possibility of ordering the products offered for distance sale that are presented on the website, in accordance with the terms and the ordering procedure set out in the individual web pages.

4. Contacting the business

The visitor to the website has the possibility of contacting the business by e-mail, using the relevant application attached to the “Contact” web page and completing the special message form.

5. Provider of information society services

5.1 The business is the provider of the information society services offered through the Internet Domain Name and the website orionas.eu, in the sense in which those terms are defined by Presidential Decree 131/2003 (Adaptation to Directive 2000/31 of the European Parliament and of the Council on certain legal aspects of information society services, in particular electronic commerce, in the internal market. Directive on electronic commerce, Government Gazette 116/A/16.5.2003). This capacity applies without prejudice to the terms of use of other providers of information society services, such as, for example, the social networking service applications used by the Website, which are governed by the corresponding terms of use of those companies.

5.2 As regards the content affected by the users of the Website, using applications of other companies (such as the “Like” application of facebook.com), the provider bears no responsibility of general and preventive monitoring, because it is not the origin of the transmission, does not select the recipient and does not select or modify the information provided, and has no general obligation to check the services it transmits or stores, nor a general obligation to actively seek facts or circumstances indicating any unlawful activities. The provider has established specific procedures for reporting unlawful acts that could be committed through the website (intellectual property, personal data, offensive content) and undertakes to follow these procedures strictly, taking care that the website complies with the legislation in force.

5.3 In the context of the obligation to provide general information, under article 4 of Presidential Decree 131/2003, the Provider informs:

(a) Its full name is: ORIONAS S.A. COMMERCIAL AND INDUSTRIAL COMPANY, and its trade name is: ORIONAS S.A. and its advertising title is ORION Strom.

(b) The geographical address at which the provider is established is:

12^th km of the Thessaloniki – Kilkis road, Neochorouda 57008 Greece.

(c) The contact details are:

2310784656

info@orionas.eu.

(d) The Provider is registered in the Business Register of the Tax Office for Large Enterprises (FAE) of Thessaloniki  with tax registration number 800503270 and G.E.MI. No. 126071504000 in the register of suppliers who conclude distance sales of the Ministry of Development.

6. Ordering products, Consumer protection and Cancellation of an order

6.1 Conditions for a valid order. The visitor to the website has the possibility of placing a valid order provided they have legal capacity according to the Greek Civil Code, that is, provided they have reached the age of eighteen and are not under judicial assistance as regards concluding a sales contract. Orders may also be placed by representatives of legal entities. The company reserves the right to claim from the supervisor or guardian any orders placed by persons without legal capacity.

Placing an order requires:

(a) Completing the relevant form, giving the necessary details for concluding the sales contract (the shipping details, method of payment, method of delivery, the desired method of dispatch with the corresponding postcode, so that the shipping cost can be calculated precisely).

(b) Unreserved acceptance of the terms of the sales contract, as regards the item sold, the quantity, the price including taxes and other expenses, the way the transaction is carried out, and the time and place of delivery of the products.

(c) In every order, the surname of the depositor must be the same as that of the customer, or the company must be informed by e-mail at sales@orionas.eu of the difference, so that the accounts department can cross-check the order  against the deposit so that the order can be activated. If we are not informed, the order is not activated.

(d) Unreserved acceptance of these terms of use, which form an integral part of the contract being concluded. The above is accepted upon completion of placing any order.

The method of payment of the price is chosen by the interested party and includes the possibility of charging a credit card, using the PayPal system or deposit into a bank account. The credit cards accepted are those shown as selectable by the order submission system of the website.

6.2 Placing an order constitutes the conclusion of a distance sales contract, to which the relevant legislative framework applies (article 4 of Law 2251/1994, as amended and in force). Through the website the customer is informed by the business, before completing their order and before completing and submitting the relevant form, of:

(a) The identity and address of the supplier.

(b) The essential characteristics of the goods.

(c) The price, the quantity and the transport costs, as well as value added tax, if it is not included in the price.

(d) The method of payment and delivery.

(e) The period of validity of the offer or of the price.

(f) The right of withdrawal.

By submitting the order form, the customer receives online a copy of the order, which they can save, and which includes the above information and, in addition, all the information relating to after-sales service and the existing commercial guarantees. The colours of our products may differ from the colours in the photographs, owing to screen resolution or printing.

6.3 The dimensions and thickness of the products stated are approximate and are for information purposes only.

6.4 Orders are activated  and delivered only from the moment the value of the products is paid in full. Delivery  takes place  within 5 working days and, in special cases, up to 10 working days from the day of payment. Our aim is to serve the customer as quickly as possible.

6.5 Cancellation of an order
After confirming their order by depositing money, the customer has the right to cancel their order only on the same day, provided the product has not been dispatched. Cancellation is made by sending an electronic message to the company's e-mail addresses (info@orionas.eu sales@orionas.eu).

Provided that the full details of the order are stated (order number, full name and product details).

7. METHODS OF PAYMENT, DISPATCH AND TRANSPORT COST

Before making a purchase, the prospective buyer should be informed in detail about the characteristics of the products, the delivery time and the transport cost. The reason is the often subjective feeling that each of us may have about a sleep product, and the continual changes in couriers' rates across Greece. For the convenience and service of all those who wish to buy from our company's online shop, www.orionas.eu offers the following methods of payment:

7.1 Charge to your credit or debit card. Because our mattresses are made from scratch at our company, confirmation of payment and of the order is necessary to start the production process. The card is charged on the day the production process begins and then  the products are dispatched. For products that are made to the e-shop's specifications or are clearly personalised, the credit card is charged immediately after your order is confirmed. By choosing this method of payment you will be taken to the secure transaction environment of Piraeus Bank, where you will be asked for all your card details.
In this case the entire amount of the order is charged in full.

You must provide a contact telephone number and a valid e-mail address.
If your credit card is not approved by your bank, the company retains the right to cancel your order.
In the case of payment by credit card, the holder of the credit card, or a person specially authorised by them, must be present when the products are delivered.

7.2 For deposit into a bank account 100% of the value of the products  or a transfer through web banking to the following accounts:

BANK                            SWIFT/BIC

NATIONAL/ETHNIKI BANK SA          ETHNGRAA          GR2101102360000023647054248

PIRAEUS BANK SA      PIRBGRAA            GR7101717100006710116528672

EFG/EUROBANK ERGASIAS SA   ERBKGRAA            GR5402602820000160200679664

ALPHA/ALPHA BANK SA             CRBAGRAAXXX    GR1301407030703002002015958

The shipping costs of the products are borne by the buyer.

Your order will start to be carried out once it is confirmed that the amount has been deposited. To speed up the process, please send us the proof of payment, stating your order number and your full name, at sales@orionas.eu.

The costs of a transfer from another bank are borne by the buyer. The entire amount of the order must be transferred to our bank account for it to be carried out. Otherwise a supplementary deposit must be made to cover the bank's charges.

The prices stated in the e-shop (our online shop) include VAT at 24%.

 

7.3 Under the tax legislation in force, documents of a value above 500 euros to private individuals and professionals, with a retail receipt or invoice, are settled only by deposit, remittance to a bank account or by charge to a credit card.

 

7.4 Methods of dispatch and transport cost

• Orders are delivered to the courier company within 5-10 working days from the date the order is paid.
• ATLAS: 3-5 days
• Delivery by the courier company to the customer depends on the courier and the area. For this reason we are responsible only for the time of dispatch to the courier company.
• Products are delivered only within the physical borders of Greece, through the partner courier company (and its associates).
• • The charges are calculated as follows:
    1. for collection from the courier:
       The charges are always calculated up to the nearest courier depot serving the area.
    2. delivery to the declared address:
       The charges are calculated up to the kerb of the declared address.
  • If the delivery address is difficult to reach for the courier's vehicle (lorry) or entry to the courier depots is prohibited, the customer is obliged to collect the goods from the nearest accessible point or to collect them from the courier's offices.
• The consumer is not obliged to pay if they do not receive the legal document (receipt, invoice).
• For dispatch outside Greece, it is essential to agree the transport cost and method of dispatch with the company.

8. Consumer rights

8.1 Right of withdrawal. The customer has the right to withdraw without giving a reason within fourteen (14) calendar days, unless a longer period has been agreed, by returning the goods in their original condition, without being charged any cost other than the return costs. This period starts from receipt of the products. To exercise the right of withdrawal, the customer is obliged to complete and send the relevant request electronically. If the right of withdrawal is exercised, the customer is obliged to send the product to be returned immediately, in its closed packaging, at the same time as submitting the declaration of withdrawal, while the supplier is obliged to refund the amounts paid to it by the customer within thirty (30) calendar days. The refund of the price is made in the same way as the payment was made. If the price has been charged to the consumer's credit card, the exercise of the right of withdrawal also simultaneously terminates the relevant tripartite contract between customer, supplier and bank, without payment of compensation.

The customer who buys the products must do so exclusively for private use and not for professional activity. Returned products  must be in excellent condition and packed in the same condition in which they were delivered. If the products are returned incomplete or worn, the company retains the right to ask the customer for compensation, the amount of which will be determined by the condition of the products, and has the right to set off this claim against the customer. In this case the customer bears the cost of transporting the returned products.

 

8.2 Right of replacement. The customer has the right to request replacement of the product if the one delivered to them was defective or does not correspond to the product they ordered. If a defective product, or a product other than the one ordered, is received, the business must be contacted first and the product must be sent to the company on the same day it is received, so that the replacement can follow. In this case the cost of transport for the replacement is borne by the company. An essential condition is that the products are in the condition in which they were received, and that the customer has the invoice or the retail sales receipt. We recommend a thorough check on receipt, so as to avoid receiving defective products or products that were not ordered. In any case, the maximum return period for submitting a replacement request cannot be extended beyond fourteen (14) calendar days from the date of receipt. Before any return, it is advisable to consult the business first. The conditions for replacing a defective product, or a product that does not correspond to the one in the order, are as follows:

(a) Contact the business within 72 hours of receiving the product to point out the problem, on the telephone number found under “Contact” on the Website  www.orionas.eu or at the e-mail info@orionas.eu or even by telephone on 2310784656.

(b) Send a completed product return request, within the exclusive deadline of 14 days

(c)  If the product does not correspond to the order, it must not have been used and must be in its packaging in the condition in which it was received.

 

8.3 For products supplied to special order, which are manufactured at the consumer's request (for example made-to-order mattresses and furniture), no return is possible, only replacement in case of a defect.

 

8.4 Exceptions to withdrawal. Withdrawal is not permitted in the following cases:

A) When the product has been ordered in special dimensions other than the standard market sizes. The standard market sizes of mattresses are 90 cm by 190 cm, 100 cm by 190 cm, 110 by 190 cm, 120 cm by 190 cm, 130 cm by 190 cm, 140 cm by 190 cm, 150 cm by 190 cm, 160 cm by 190 cm, or the above sizes in a length of 200 cm (that is, we replace the 190).

B) When it has been ordered with additional materials beyond those stated in our online shop.

C) When the product has been seriously worn, with the result that it has lost its resale value.

D) When the product has not been bought from our online shop but from a partner shop (our customer).

E) When the product has been used  intensively  beyond normal use and is considered second-hand.

9. FOR CORRECT USE

• Once every three months, take your mattress out into the sun to air it well. If you cannot take it outside, you can air it daily for 30 minutes with the windows open. This helps remove moisture, especially during the winter,  which is also a main cause of mattress odour.
• Turn it every three months, top to bottom and head to foot; pillow-top mattresses only head to foot.
• Do not bend the mattress, as there is a risk of deformation and damage.
• It must not be used as a “trampoline”  by children.
• Keep it dry. Wash the sheets at high temperatures and iron them well, so that various micro-organisms are destroyed, and place them on top of the mattress dry.
• For correct support of the mattress, orthopaedic bases with closely spaced slats and 4 cm springs should be used.  So that the mattress is supported evenly  and safely. The gap between the slats must not be more than 4 cm.
• On solid surfaces, e.g. chipboard, there is a risk of the materials deteriorating, owing to poor ventilation of the materials.
• Do not iron on the mattress.
• Protect it  from liquids and clean it only locally, with special cleaning products.
• For overweight people, ask for a special construction with many narrow, close-set springs. The so-called mini-Bonell.
• Always use a cover for protection, for a long life of the mattress.
• The mattress, when ( it should have a gap of 1-2 cm at the sides and along its length. This is the only way for it to expand, without being deformed by side surfaces. The bed base of the mattress must have no protrusions, curves or bumps and must be a single flat surface.
• Owing to the nature of the materials (wadding, foam materials, latex, etc.) the mattress may vary in thickness by up to 10% from first use.

10. GUARANTEE

The guarantee on mattresses given by ORIONAS S.A.- ORION Strom. is given on condition that the mattress is used correctly, and it covers any manufacturing faults and  failure of materials.

The company guarantees full repair for the remaining period of the guarantee, as well as a technical inspection of the mattress. Replacement with a new mattress is not provided

In the case of misuse, the cost of repair and transport is borne by the customer, following consultation with ORIONAS S.A. – ORION Strom. In the case of a manufacturing fault or failure of materials, neither the buyer nor the final consumer bears any charge for the repair and the transport.

The guarantee is valid from the production date stated on the mattress and with the issue of the purchase document.

THE GUARANTEE DOES NOT COVER…

• When the instructions for use are not followed.
• When any surface of the mattress is stained or torn.
• When the mattress is placed unsuitably and with difficulty in the bed without having a gap of 1-2 cm in length and width.
• When the base, the bed or the underlay has protrusions due to poor quality.
• When the mattress is larger than the base of the bed or the underlay.
• When it is deformed during transport.
• It has got wet or unsuitable cleaning products have been used.
• If the mattress is soiled or worn during transport, ORIONAS S.A. – ORION Strom bears no liability.
• If the softness or firmness does not meet the buyer's needs, return of the mattress is not accepted.

For this reason ORIONAS S.A. – ORION recommends that you try the mattress before buying.

11. Submitting a complaint

11.1 In any case where the consumer was not satisfied with the fulfilment of the order or for any other reason relating to the online shop of the website, they have the right, within fifteen (15) days of the problem arising, to submit a complaint to the company.

11.2 The consumer's complaint will be examined immediately and the business will send its reply to their e-mail address no later than ten (10) days from receiving it. While examining the complaint, the business retains the right to contact the customer to clarify the circumstances that created the problem complained of. In this case, the customer should help by providing the relevant information for resolving the matter.

11.3 In any case relating to the operation of the online shop, the user, by accepting these terms of use, is obliged to follow the complaint submission procedure before choosing to take legal action.

12. Use and protection of personal data

12.1 The business processes only the personal data that is necessary for providing the services of the website and the online shop

This is the data that visitors themselves provide when they complete one of the forms of the website, knowingly entering their details. The necessary processing of the personal data of the website's users is processing that falls within the scope of article 7A para. 1 (b) of Law 2472/1997 and it is not transmitted or disclosed to third parties, unless the procedure laid down by legislation for lifting confidentiality (Law 2225/1994) is followed, or any obligations arising from the national implementation of Directive 24/2006. The processing of the personal data of those placing an order, as regards the procedure of charging the price to credit cards, is carried out by virtue of a relevant contract by Piraeus Bank and by the website PayPal.

12.2 The website uses cookie technology. Disabling cookies will make comfortable browsing of the website impossible, and for this reason users accept this intervention from the outset. When the website is visited for the first time, a permanent “cookie” (a small text file) will be set and stored on the user's hard disk. Cookies are used during your successive visits to the website to “personalise” it. You can visit the website without having allowed cookies, but you will not be able to use all the features of the website or enjoy certain of its characteristics. To change your cookie settings, refer to the “Help” menu of your browser.

12.3 Any processing of personal data under para. 9.1 is carried out solely and exclusively by persons under the control of the business. For carrying out the processing, the business has chosen persons with corresponding professional qualifications who provide sufficient guarantees, in terms of technical knowledge and personal integrity, for the observance of confidentiality.

12.4 The website orionas.eu does not record or store in any way any information concerning your credit card, with the exception, for transaction security reasons, of whether the card is Debit or Credit and whether it is Visa or MasterCard. For payments through PayPal, the e-mail of the PayPal account is stored. All transactions you carry out through the website are governed by the relevant provisions of the Consumer Protection Law (Law 2251/1994), which regulates matters relating to distance sales, as well as by the provisions of European and international law on electronic commerce.

13. Intellectual property rights

13.1 Rights over trade names, domain names and trademarks

The trade names, trademarks and domain names under which the website is posted are assets of the business. The business reserves the right to take civil, administrative and criminal legal action against any violator of the relevant terms concerning the use of the above assets of the business.

13.2 Intellectual property rights

All the graphic designs, programs, texts, icons, the original photographic material and the layout of the whole website are assets of the business. The business reserves the right to take civil, administrative and criminal legal action against any violator of the relevant terms concerning the use of the above assets of the business.

13.3 The sui generis intellectual property right over the database, as regards the database of the website

The business is a “database maker” with the special rights of article 45A of Law 2121/1993 and of the relevant European Community institutional framework. Within this framework, the extraction and/or re-utilisation of the whole or a substantial part of the contents of the database is prohibited, regardless of the protection of the database under the general provisions on intellectual property. The repeated and systematic extraction and/or re-utilisation of insubstantial parts of the contents of the database that prejudices its normal exploitation by the company is also prohibited. The business reserves the right to initiate civil, administrative and criminal proceedings against any violator of the relevant terms concerning its special right over the database.

14. Commenting policy

14.1 The posting of comments in the permitted commenting fields requires their approval by the administrator of the Website. However, the business has no obligation of preventive checking of the content that is posted, by virtue of the relevant provisions of Presidential Decree 131/2003. In any case, if a comment does not comply with the terms below, it will not be posted on the website or may be removed even after it has been posted.

14.2 Users and commenters must respect:

a) minors, the elderly, persons with disabilities and with health problems, if these characteristics are known to the commenter.

b) the reputation of the business, avoiding the spread of claims that do not correspond to reality or of comments that are not based on factual evidence.

c) the rules of fair competition, which do not permit the posting on the website of comments disparaging other businesses or companies or even comparing the products and services of the company with other companies.

d) the presumption of innocence, that is, not incriminating anyone before their irrevocable conviction for an offence punishable by law.

e) people who are in a state of mourning, emotional shock and distress, as well as those who evidently have a mental health problem, avoiding offending their particular circumstances.

Freedom of expression allows sharp criticism, but not insult, defamation, slanderous defamation or violation of another person's personality.

14.3 Commenting on posts of the website on social networking services outside its scope is governed by the terms of use of the respective social networking service. However, in case of breach of these terms, the business reserves the right to initiate every procedure provided for to restore its reputation and to avoid infringement of its rights or the rights of third parties.

14.4 If any person or body considers that they are harmed by a comment from a visitor to the website, they must make this known to the business by following the complaint submission procedure, as provided above in paragraph 8. The business will examine the complaint and undertakes to withdraw immediately any offensive content. Only if the harmed visitor to the website has not followed the above procedure and their rights have not been satisfied do they have the right to claim them by taking legal action.

15. Force majeure

Force majeure consists of events that could not be foreseen or cannot be prevented (e.g. bad weather conditions, strikes, etc.), which do not allow the contracting parties to fulfil their contractual obligations.

In the event of force majeure, the contracting parties are obliged to give immediate notice of the event. For products held in stock, the customer is entitled to cancel their order free of charge. For products supplied to special order, the delivery time is extended accordingly.

16. Exclusion of advice

Any information provided to users / visitors through our Website does not in any case, directly or indirectly, constitute an encouragement, advice or exhortation to carry out any act, but it is at the discretion of users / visitors to evaluate the information provided to them and to act on the basis of their own private will, any liability on our part being excluded.

17. Applicable law

17.1 For any dispute arising from the use of the services and/or for any other reason for disagreement between the user and the business, Greek law applies and the courts of Thessaloniki have jurisdiction.

17.2 If a dispute arises over these terms of use between a user and the business, the former is obliged, before taking any legal action, to contact the business within 15 days of the relevant events occurring. Failure to observe this term constitutes a breach of an essential contractual term entered into between the user/subscriber and the business.

17.3 The authentic text of these terms of use and rules of operation is the original text in the Greek language. An official translation of it into English is also provided on the website. If there are discrepancies, the Greek-language version is followed.